CUSTOMER CARE

TO PLACE AN ORDER:
A customer service representative is available to take your order or answer any questions you may have Monday thru Friday between the hours of 8:00 a.m. – 4: 30 p.m. Pacific Standard Time.

Toll Free: 800-284-1688
Telephone: 626-452-0758
Fax: 626-452-1806
Email: info@eliteortho.com

SHIPPING:
Orders received by 3:00 p.m. EST will ship the same day. Special orders (custom logo/packaging) may ship the following business day.
When calculating the number of days in transit, please do not include weekends or major holidays.
Unless special shipping is specified, all orders will ship FedEx Ground.

CUSTOM LOGO:
We can add your company logo directly onto our walkers, ankle braces, night splints, etc... Contact us directly for more information.

WARRANTY:
All braces supplied by Elite Orthopaedics, Inc. have a warranty of 90 days effective from the date of delivery to the purchaser.

Elite Orthopaedics, Inc. warrants to the original purchaser that product is free from defects in materials and workmanship. This warranty does not apply if the product has been altered in any way or has not been used in accordance with Instructions provided with the product. Warranty does not cover damages due to accidents, neglect, misuse or operation beyond capacity, or substitution of parts not approved by Elite Orthopaedics, Inc.

Defective products will be replaced or credited. Please have the defective product available for return if requested.

RETURN POLICY:
Before returning any product, please call Customer Service for a return authorization number.

All returns are subject to the following restocking fees:
0-30 Days: 15%
31-60 Days: 25%
No returns will be accepted 60 days after date on invoice unless otherwise agreed to.

Returned product should be shipped freight paid to:
Elite Orthopaedics, Inc.
Attn: Returns Dept
1535 Santa Anita Avenue
South El Monte, CA 91733

Credit will be applied to the account once the product has been received, inspected and approved for re-stocking.

LATE FEE:
A 15% late fee will be processed on all payments received after the invoice due date. Courtesy grace period of 7 days prior to late fee being charged

SMALL ORDER FEE:
A $6.95 fee will be assessed on all orders less than $100 (Effective September 1, 2021)